Wie kan nu beter de 'voordelen' van

Remote Diagnostic Services uitleggen dan de fabrikant zelf...

A Fax Manufacturer - 1

"Remote Diagnostics is PC-based software that enables our technicians to dial in to a fax machine over an ordinary telephone line and diagnose problems, add/delete/change machine setups, extract reports, read copy counters, etc. On newer products it can be used to download new software to improve machine performance and can even store a backup copy of customer-programmed information."

WHY IS REMOTE DIAGNOSTICS
CAPABILITY IMPORTANT?

"Having Remote Diagnostics can add significant efficiency to the office environment, making each fax machine maximize uptime and increase productivity. By reducing the time it takes to diagnose and repair problems, our fax machines can be relied upon to stay in the busy mainstream of any office environment."

WHICH FAX PRODUCTS HAVE
REMOTE DIAGNOSTICS CAPABILITY?

"The X's have enhanced Remote Diagnostics capability which can extract all machine reports, read or change all customer and technician settings, read all machine counters, and download machine software."

"The Y's have a more limited version of Remote Diagnostics which can read or change technician settings (except quick-dial and speed-dial numbers), and it cannot download machine software."

WHERE IS REMOTE DIAGNOSTICS
AVAILABLE?

"Each of our Service Dispatch centers has a Remote Diagnostics system on-site to aid our service technicians throughout the United States and Canada. And since Remote Diagnostics takes just a phone call to reach your fax machine, we can respond quickly, even in remote areas."

WHAT BENEFITS DOES REMOTE
DIAGNOSTICS PROVIDE?

"Remote Diagnostics provides many benefits:
1. Many service call requests can be resolved over the phone, thereby reducing downtime.
2. In situations where a customer is having difficulty performing a setup, it can be done remotely.
3. Machine installations in remote areas can be setup by and programmed by the customer with Remote Diagnostics support.
4. Critical machines can be monitored with Remote Diagnostics to ensure maximum customer satisfaction.
5. Software-related design improvements or features enhancements can be downloaded to machines without a service visit or machine downtime.
6. Future programs that depend upon meter readings, such as a cost-per-copy program, are made possible.
7. Machine programming setups can be backed-up in Remote Diagnostics files, where they are easily downloaded in the event of a machine failure that causes loss of memory."

WHAT DOES REMOTE DIAGNOSTICS COST?

"Remote Diagnostics is a value-added system from Z for enhanced customer satisfaction and is available to you at no additional cost!"

RCID, Your Solution To Control Losses Before They Occur...